1. Emergency Childcare is run and administered by My Family Care Ltd ("MFC" "We" or "Us"). Emergency Childcare and all other services/websites available through it are referred to as the "Website" or the "Websites".
2. By using the Website or contacting us through it the user ("You") agrees and accepts these terms and conditions. These terms and conditions shall represent a legally binding contract between You and Us.
3. Membership Fees
Registration to the Website is chargeable - please see clause 8 below. You will be notified of the current monthly, annual and/or ten-year charges on registration and will be informed of any changes to the charging structure on a minimum of 2 months' notice via email.
4. Modifications and alterations to the Website
4.1. We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the Website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions.
4.2. Please note that the Website may contain typographical errors or other inaccuracies.
You are solely responsible in all respects for all use of, and for protecting the confidentiality of, any email verification number and password that may be given to You or selected by You for use on the Website. You may not share these with or transfer them to any third parties. You must notify Us immediately of any unauthorised use of them or any other breach of security regarding the Website which comes to your attention.
6. Personal Data
Depending on the service You are using We might use your personal data to provide care solutions. You can search for and book care places from a selection of providers. You make the final decision as to which provider is booked. Once You have selected the provider You wish to use, we will pass the provider your personal data and that of your child or dependent so that they can provide the service. If You have provided sensitive personal data such as your child or dependent's medication requirements on the registration form, You consent to us passing this data to the provider. The providers will not use your and your child or dependent's personal data for any other purpose. We may also pass information back to your employer regarding your use of this service (if You are registering to the Website via a corporate branded site). Some data may be processed outside the EEA. Where this happens, we will ensure that it is given the same levels of protection as required under the UK Data Protection Act.
7. Help Centre / Speak to an Expert
7.1. When You contact our Help Centre or request to speak to an expert we will put You in touch with an appropriate MFC consultant, employee or associate who will use their reasonable endeavours to provide appropriate advice and suggest solutions. If necessary, we will send you relevant information / factsheets as part of the service.
7.2. The information provided by our Speak to an Expert or Help Centre is for general guidance on your rights and responsibilities and is not legal advice, or recommendation of action to be taken. If you need more details on your rights or legal advice about what action to take, please contact an adviser or solicitor. MFC will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of the advice provided by Speak to an Expert, or the use of any information on this website. MFC are not responsible for claims brought by third parties arising from your use of our website or services
7.3. Where we distribute content supplied by third parties we are a distributor and not a publisher of such information. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties are those of the authors or distributors and not of Us. Advice given by us via the Speak to an Expert service does not represent any kind of recommendation and You should always take further advice/make up your own mind as appropriate.
7.4. Speak to an Expert is limited to a maximum of three calls per topic. If you wish to use the service more than three times in relation to a particular topic then We reserve the right to charge You for the cost of the service at a rate of £1.50 per minute.
8. Charging Structure
8.1. If You are paying on a monthly basis then an initial payment will be taken on a pro rata basis for the month in which You register and thereafter on the first day of each month. There is a 3 (three) month minimum contract period.
8.2. If You are paying on an annual basis then the charges for the entire year will be taken on sign up. There is no refund should You cancel your membership. Membership will be renewed automatically subject to prior cancellation.
8.3. If You are on a 10-year Childhood membership, full charges will be taken on sign up. There is no refund should You cancel your membership. Membership is not automatically renewed.
8.4. If You sign up on a Free Trial, Your card details will be collected and initial payment will be taken at the end of the Trial period. You may cancel membership at any time during the Trial period without penalty.
8.5. If You wish to cancel your membership, please email firstname.lastname@example.org with 'Membership Cancellation' in the Subject field. We will end your Membership either within five working days or immediately at the end of your initial three month minimum contract for monthly members, or at the end of the first year in respect of annual members, whichever is the later.
9. Force Majeure
We will not be liable to You by reason of any failure or delay in performing our obligations under these terms and conditions which is due to any event or occurrence that is outside our reasonable control. If we become aware of any such circumstances which give rise to any such failure or delay, or which appear likely to do so, we will contact You to notify You of the situation.
The information provided by our Speak to an Expert or Help Centre is for general guidance on your rights and responsibilities and is not legal advice, or recommendation of action to be taken. If you need more details on your rights or legal advice about what action to take, please contact an adviser or solicitor. MFC will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of the advice provided by Speak to an Expert, or the use of any information on this website. MFC are not responsible for claims brought by third parties arising from your use of our website or services.
Childminders care in their own home for children aged 3 months up to 12 years. The majority of childminders on our website have been used and recommended to our service by individual parents. More about our childminders
Our last minute on call nannies look after newborns up to 16 year olds in your home. Sourced via our collaboration with the UK's leading nanny agencies, we insist on only the best nannies for our members. More about our nannies
Nursery spaces can be booked for children aged 3 months up to 5 years. Members have access to over 800 Ofsted regulated nurseries. Many nurseries have been recommended to us by parents. More about our nurseries
Wondering what you can expect from an emergency nanny? How to payroll your nanny? Or...? Visit our FAQs for all you need to know about membership, bookings and your service. Frequently Asked Questions
A wealth of help and support, plus many great free resources, all in one place. Available 24/7. Visit Help Centre