Terms & Conditions for parents

1. These terms & conditions shall apply to all emergency nanny bookings made via the Website between Us and the person ("You") making the booking. All variations shall be agreed in writing between the parties. A booking shall constitute acceptance by You of these terms and conditions. The term "Agency" means the childcare agency supplying the nanny or childcarer, whether My Family Care or a third-party agency. The term "Childcarer" means a person whose services are supplied by the Agency to You for temporary work.

2. Fees
2.1. Fees to be paid to Us are payable by You on the booking, and are notified either verbally or via the Website. You undertake that the credit or debit card which You use is your own and that there are sufficient funds to cover the cost of any services or products which You wish to purchase. We reserve the right to obtain validation of your credit or debit card details before providing You with any services or products.
2.2. You pay Us the total costs of the booking. We will be responsible for all tax and national insurance costs of the booking.

3. You agree to verify and sign the Agency's timesheet for each Childcarer if provided. Nannies provided directly by My Family Care will confirm their hours electronically. Signature of such timesheets by You constitutes acceptance that the Childcarer has worked satisfactorily for the hours indicated on the timesheet. Failure to sign the timesheet does not alter your liability to pay for hours worked.

4. Childcarers are deemed to be under the supervision, direction, care and control of You from the moment they report to You or enter your premises and it is understood and agreed that You are responsible for the acts, errors or omissions of the Childcarer conducted in the course of the Childcarer's employment by You. In addition, the administration of medication by the Childcarer will be deemed to be under the authorisation and instruction of You and no liability rests with the Agency if injury occurs as a result of the administration of medication.

5. You shall indemnify and keep indemnified the Agency against any costs, claims or liabilities incurred by the Agency arising out of any claim by the Childcarer in relation to a booking with You, save in the event that such cost, claim or liability arises out of the Agency's negligence or breach of contract.

6. Any Childcarer booked via the Website is booked subject to the specific terms and conditions of the Agency, whether My Family Care or a third-party agency. In particular the Agency's terms and conditions covering confidential information and the charging of additional fees should the Childcarer be booked for additional work by You shall apply. You will be liable for the Agency's fees if You use the Childcarer other than for the booking You have made via the Website (see clause 9 below).

7. The Agency endeavours to provide You with only the most suitable Childcarers, having performed all checks required by law. However the final decision to employ a Childcarer is the sole responsibility of You and the Agency does not accept any liability for any kind of inconvenience, loss or damage howsoever arising and whether caused directly or indirectly from an act or omission of a Childcarer introduced by the Agency. Similarly no warranty is offered in respect of the suitability, honesty, capability or character of any Childcarer introduced by the Agency and employed by You. Childcarers are not the employees of the Agency. You are responsible for ensuring that your home contents insurance includes cover for Public Liability and Employers Liability for domestic workers, including childcarers. The Agency does not exclude or restrict liability for death or personal injury resulting from its negligence.

8. You agree to disclose at the time of a booking whether your children have any contagious illnesses or conditions (inter alia chicken pox, hand, foot and mouth, norovirus, impetigo etc.). The Agency reserves the right to refuse the booking if the Agency deems it necessary to protect the Childcarer and any children the Childcarer cares for on a regular basis. If You do not disclose such illnesses, and the Childcarer discovers the conditions on arriving for the booking, the Childcarer can refuse to fulfil the booking. There will be no refund to You in this situation.

9. It is the responsibility of You to notify the Agency of any extra work offered to a Childcarer. If a Childcarer returns to You at a future date, or if a temporary engagement is extended, then the appropriate additional fee of the Agency shall become payable. Fees are also payable by You on the acceptance, either verbally or in writing, by a Childcarer of a permanent position with You. The fees will be the permanent fee of the Agency at the time. Should any engagement or re-engagement occur without notification to the Agency by You, the full permanent fee will be charged to You irrespective of the length of employment.

10. Cancellation Policy
A booking may be cancelled without charge up to 2 working days before the booking is due to start at no cost to You, on a 'per day' basis. If a booking is cancelled within 2 working days of the booking's commencement then:

• For 1 day bookings, 4 hours plus VAT at the all-inclusive rate as calculated under 2.2 above will be charged
• For 2 day or longer bookings, 8 hours plus VAT at the all-inclusive rate as calculated under 2.2 above will be charged.

If the Childcarer arrives to commence the booking and You decide in your reasonable opinion that the Childcarer is unsuitable and does not commence the booking then the Agency may in its absolute discretion decide to waive all or part of the fee due. If You decide to end the booking more than 1 hour earlier than originally booked, a charge will still be made for the hours booked but not used.

11. Driving
If You require an emergency nanny to drive your own car during the course of a booking, You are responsible for ensuring that You have the appropriate business car insurance in place prior to the booking's commencement.

If You require an emergency nanny to drive their own car during the course of a booking, You are responsible for ensuring that appropriate child seats are provided and that the nanny has free parking available for the duration of the booking. If the nanny receives any charges because you have not ensured free parking is available, you will be liable for said charges.

1. Fees
1.1. Fees to be paid to the nursery or childminder are payable by You on the booking, either verbally or via the Website, of a nursery or childminder place. You undertake that all details You provide to Us in connection with any services or products which may be offered by Us on the Website will be correct and, where applicable, the credit or debit card which You use is your own and that there are sufficient funds to cover the cost of any services or products which You wish to purchase. We reserve the right to obtain validation of your credit or debit card details before providing You with any services or products.
1.2. Nursery and Childminder places will only be confirmed after the fee transaction is complete.
1.3. Where the fee has not been paid, We and associated nurseries and childminders reserve the right to refuse entry.

2. Liability
2.1. The Website is purely a service linking You with available nursery places and childminder places, and not a nursery or childminding service itself. It is expressly agreed that We act solely as an introductory agent and that You contract with the specific nursery or childminder, not with Us. Therefore You must adhere to the rules and policies set in place by each individual nursery or childminder. By accepting the terms and conditions of emergencychildcare.co.uk, You are also deemed to accept the terms and conditions of the nursery and or childminder. You will be given an opportunity to view these on your booking confirmation. If You have a query about any aspect of a nursery's or childminder's guidelines You should contact them directly.
2.2. You acknowledge and accept that the final decision to book a nursery or childminder place is the sole responsibility of You. We do not accept any liability for any kind of inconvenience, injury, loss or damage (whether caused directly or indirectly) arising from an act or omission of a nursery introduced by Us. Similarly, whilst all nurseries will be registered with the Office for Standards in Education (Ofsted) and all childminders with the National Childminding Association (or equivalent bodies), no other warranty is offered in respect of the suitability, honesty, capability or character of any nursery or childminder introduced by Us and employed by You. Nurseries and childminders are not the employees of MFC. We do not exclude or restrict liability for death or personal injury resulting from its negligence.
2.3. Please note, that nurseries and childminders reserve the right to decline entry to any child they deem unsuitable. The definition of "unsuitable" will vary between nurseries and childminders, and if You require clarification of exactly what is meant by "unsuitable" please check with the specific nursery or with the childminder directly. Illness of a child may well lead to a child being denied entry to a nursery or a childminder's home.
2.4. In no event will We be liable to You for any indirect, consequential, exemplary, incidental, special or punitive damages including also loss of profits and opportunities.

3. The MFC Guarantee
3.1. It is MFC's arrangement with the associated nurseries and childminders that if a nursery or childminder place is advertised as vacant then this agreement must be upheld. It is the nurseries' and childminders' responsibility to keep the website updated with any developments and We work on the proviso that all information provided by the nurseries is correct. However, if the unlikely situation does arise that the advertised nursery place cannot be honoured, for whatever reason, then We will offer You a full refund. Such refund shall be your only remedy in such situation and shall constitute full and final settlement of any claims You may have arising from the cancellation.
3.2. For the avoidance of doubt no refund will be given where You retain the services of a nursery or childminder, even though You consider the nursery unsatisfactory in any way or chooses not to use its services.

4. Cancellation Policy
If You would like to cancel your nursery or childminder place You must email Us at cancellation@myfamilycare.co.uk least 2 working days before the booking was due to commence to obtain a full refund. If You cancel the nursery or childminder space within the 2 working days You will be liable to a 100% cancellation charge.

1. Fees
1.1. Fees are payable by You on the booking, either verbally or via the Website, of a school holiday club or out of school provider place. You undertake that all details You provide to Us in connection with any services or products which may be offered by Us on the Website will be correct and, where applicable, the credit or debit card which You use is your own and that there are sufficient funds to cover the cost of any services or products which You wish to purchase. We reserve the right to obtain validation of your credit or debit card details before providing You with any services or products..
1.2. Provider places will only be confirmed after the fee transaction is complete.
1.3. Where the fee has not been paid, We and any associated school holiday club or out of school providers reserve the right to refuse entry.

2. Liability
2.1. The Website is purely a service linking You with available provider places, and not a camp or out of school service itself. It is expressly agreed that We act solely as an introductory agent and that You contract with the specific camp, not with Us. Therefore You must adhere to the rules and policies set in place by each individual camp or out of school provider. By accepting these terms and conditions, You are also deemed to accept the terms and conditions of the provider. You will be given an opportunity to view these on their booking confirmation. If You have a query about any aspect of a provider's guidelines You should contact them directly.
2.2. You acknowledges and accept that the final decision to book a school holiday club or out of school provider place is the sole responsibility of You and We do not accept any liability for any kind of inconvenience, injury, loss or damage (whether caused directly or indirectly) arising from an act or omission of a provider introduced by Us. Similarly no warranty is offered in respect of the suitability, honesty, capability or character of any provider introduced by the Website and employed by You. MFC does not exclude or restrict liability for death or personal injury resulting from its negligence. School holiday clubs and out of school providers are not the employees of the Website.
2.3. Please note, that providers reserve the right to decline entry to any child they deem unsuitable. The definition of "unsuitable" will vary between providers, and if You require clarification of exactly what is meant by "unsuitable" You must check with the specific provider directly. Illness of a child may well lead to a child being denied entry to a holiday club.
2.4. Neither You nor Us will be liable to the other for any indirect, consequential, exemplary, incidental, special or punitive damages including also loss of profits and opportunities provided that nothing in these Conditions shall limit or exclude the liability of either You or Us for death or personal injury caused by negligence, for any matter for which it would be illegal to exclude or attempt to exclude liability or for fraud or fraudulent misrepresentation.

The MFC Guarantee
It is Our arrangement with the associated holiday clubs and out of school providers that if a place is advertised as vacant then this agreement must be upheld. It is the providers' responsibility to keep the Website updated with any developments and We work on the proviso that all information provided by the providers is correct. However, if the unlikely situation does arise that the advertised place cannot be honoured, for whatever reason, then We will offer You a full refund.  Such refund shall be your only remedy in such situation and shall constitute full and final settlement of any claims You may have arising there from the cancellation.

4. Cancellation Policy
If You would like to cancel your provider place you must email Us at cancellation@myfamilycare.co.uk at least 2 working days before the booking was due to commence to obtain a full refund. If You cancel the booking within 2 working days You will be liable to a 100% cancellation charge in respect of provider bookings.