We have dedicated servers for our services and our systems are updated every week with the latest security patches. All the My Family Care servers undergo server hardening - ensuring their strength against malicious attacks. We are PCI DSS compliant; which basically means we follow recommended steps to reduce credit card fraud. Each quarter we carry out vulnerability tests to ensure server security.
Our service websites use Hypertext Transfer Protocol Secure (HTTPS) for sensitive pages, which is a combination of Hypertext Transfer Protocol (HTTP) with SSL/TLS protocol. It provides encrypted communication and secure identification of a network web server. We use Sage Pay as a trusted partner for processing payments; they are fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS).
Our servers are monitored at all times to ensure our different websites and services are up and running. We have an alert management system which immediately informs us should things go wrong so that quick action can be taken.
We run backup servers and have a documented disaster recovery plan to ensure services are up and running as soon as possible in the unlikely event of an issue occurring.
Only required information is gathered from the users of our services, and they supply the information we store. Users have the ability to change and update this information, therefore they remain in control of their information.
All My Family Care employees undergo interview, reference check and DBS disclosure (formerly known as CRB). Our select team who processes or uses customer information for providing our service, must first under-go training on data protection and in using our system.
Childminders care in their own home for children aged 3 months up to 12 years. The majority of childminders on our website have been used and recommended to our service by individual parents. More about our childminders
Our last minute on call nannies look after newborns up to 16 year olds in your home. Sourced via our collaboration with the UK's leading nanny agencies, we insist on only the best nannies for our members. More about our nannies
Nursery spaces can be booked for children aged 3 months up to 5 years. Members have access to over 800 Ofsted regulated nurseries. Many nurseries have been recommended to us by parents. More about our nurseries
A wealth of help and support, plus many great free resources, all in one place. Available 24/7. Visit Help Centre