Frequently Asked Questions for nurseries
Answers to some of the most popular questions we're asked
If your question isn't answered here, please get in touch with our team on providers@emergencychildcare.co.uk or 0345 241 5308.
We're available 7:30am to 7:00pm, Monday to Friday.
Do we need to be a registered nursery?
Yes, to join Emergency Childcare you need to be Ofsted registered.
What are the benefits to the nursery?
Emergency Childcare is a simple way to increase your revenue by occupying otherwise vacant places.
You remain in control of your prices at all times, so you have the freedom to use the system as much or as little as you like.
It is a good way to introduce local parents to you with a strong possibility that full time parents could be recruited.
How does it work?
There are a few simple steps:
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You can register for free online
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Fill in your details taking extra care to ensure they are accurate
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Once your status to Ofsted has been verified you will receive a confirmation email
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Your nursery page is taken live and you're ready to accept bookings.
How will I know when I receive a booking?
You will be alerted to a booking via an email. The email will contain full details about the child(ren). On your first booking we will call you to talk you through the process and answer any questions that you may have.
We also advise that you include your mobile number on your registration form so that you can be alerted to bookings via a text message.
How can I log in to my profile?
Once you have registered you are able to go back into your profile to make amendments. To do this you will need to login to our admin website (only after first being contacted by a member of our team, who will provide you with the details).
Please be aware that you will not be able to log on to your profile by going via the main website.
How does my nursery get paid?
Payments are made on the first or second working day of the month after the care takes place; for example, February bookings would be paid on the first or second working day of March and so on.
You are in control of your prices and our commission is added on top of the price you set.
How much notice will I get?
Parents can book with 30 minutes' notice or up to 3 months in advance. We will call you first to confirm if on the same day.
Here to help parents
Parents can book online or over the phone - quickly and easily, with all the stress removed.
Our team is available 7:30am to 7:00pm, Monday to Friday.
Trusted by parents
"
Excellent, without it I would have been stuck, it relieved a potentially stressful situation and allowed me to continue with my work in the office. It was a very easy straight forward process."
